eChain® is a web-based electronic chain-of-custody and collection process designed by MEDTOX Laboratories, Inc. to help manage the drug screening process. eChain® is an online database, and no download is needed with the exception of Adobe Acrobat Reader. It allows clinics to perform collections without the cumbersome paperwork, eliminates collection errors by prompting the collector through a step-by-step drug screen collection. eChain® also allows companies to electronically track the status of the drug screen order through completion.
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eChain® is only approved for diagnostic (on-site) and non-regulated lab-based drug testing. Please contact your Sales Representative for your diagnostic supplies at 800-832-3244.
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MEDTOX eChain® Customer Service Representatives can be contacted via phone at 888-324-2468 or by e-mail: echain@medtox.com.
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No fees are incurred by either the collection site or MEDTOX clients when using the eChain® system. eChain® certified collection sites have the option to join our National eChain® Collection Network. This may drive additional drug screen collections and post accident collections or physicals to your location(s).
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eChain® will allow multiple locations to see what tests have been scheduled by your clients. When a donor’s record is accessed for collection, it will be removed from the other locations in your network.
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Recommended Requirements:
*Operating System: Windows 2000/XP
*Processor: 1GB or faster
*Memory: 128MB RAM
*Monitor: 17" Color
*Colors: True Color (32 bit)
*Resolution: 1024X768 or higher
*Modem: N/A
*Internet: DSL, Broadband, ISDN 256K or faster
*Browser: See Below
Microsoft Internet Explorer 6.0
with Security Patches Adobe
Security Encryption 128bit
Acrobat Reader v6.0
Adobe Acrobat v6.0
(Adobe Acrobat 7.0 is NOT supported at this time)
*Utilities: Active PDF Printer
Minimum Requirements:
*Operating System: Windows 98
*Processor: 166MHz
*Memory: 64MB RAM
*Monitor: 15" Color
*Colors: High Color (16 bit)
*Resolution: 800X600
*Modem: 56K V.90
*Internet: N/A
*Browser: See Below
Microsoft Internet Explorer 5.0
Adobe Acrobat Reader v5.0 or
Acrobat v5.0
*Utilities: N/A
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Yes, MEDTOX will provide an ePad-ink at no cost for all collection sites using the eChain® system for urine drug screen collections. Using the ePad device eliminates the paper chain-of-custody forms completely for non-regulated drug testing.
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EPad-ink USB Specifications
*Dimensions: 5.94” X 5.94” X 1.61”
*Weight: 0.75 lbs
*ITO resistive touchpad
*Tethered stylus
*Monochrome LCD w/ LED backlight (3” X 2.20”)
*300 dpi touchpad resolution
*320 (H) X 240 (V) pixels
*3.8” diagonal screen display resolution
*Operating temperature: 32° to 113° F
*Humidity: 85% RH, non-condensing
*Powered from USB port
EPad-ink System Requirements
*Windows 98, Me, 2000, XP
*Available USB port
*CD ROM Drive
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eChain® is a Windows-based program and the user should have a basic understanding of how to navigate through a Windows-based operating system. eChain® provides help screens to assist the user.
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Contact MEDTOX at 888-324-2468 to report any connectivity issues. Collection sites should keep paper chain-of-custody forms on hand and use these in the event the internet can not be accessed.
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The MEDTOX eChain® system will require you to provide your own laptop or PC and a high-speed internet provider.
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Contact MEDTOX at 888-324-2468 for assistance.
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Complete an eChain® Collection Site Set Up Form and either send the form by email to echain@medtox.com or fax the form to 651-286-6264.
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All eChain® users are required to complete three eChain® demo collections prior to activation. Once the demo collections are completed the user will have access to eChain® the next business day.
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Contact an eChain® Customer Service Representative at 888-324-2468 or send email to echain@medtox.com to obtain information.
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Yes, the expiration time and date can be customized for individual clients.
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Based on the client’s protocol, the donor will be asked to return to the hiring manager, and the collection will not be collected.
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Yes, there may be times when paper chain-of-custody forms will be used instead of eChain®. Keep blank chain-of-custody forms on hand by contacting the eChain® Customer Support either by calling 888-324-2468 or send email to echain@medtox.com.
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Specimen ID seals can be ordered by sending an e-mail to echain@medtox.com or by contacting an eChain® Customer Service Representative at 888-324-2468.
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Specimen ID seals come in bundles of 50. Bottle seals and back up chain-of-custody forms should be ordered according to the volume of collections performed at your clinic.
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